Terms of service

Rack & River Outdoors – Terms of Service

Last Updated: December 1, 2025

OVERVIEW

Welcome to Rack & River Outdoors. The terms “we”, “us” and “our” refer to Rack & River Outdoors. We operate this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (the “Terms”), together with any policies referenced here (including our Privacy Policy and Refund Policy), describe your rights and responsibilities when you use the Services.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK TO PRIVACY POLICY]. If you do not agree, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using the Services, you represent that you are at least the age of majority in your state or province of residence, and that you consent to allow any of your minor dependents to use the Services on devices you own or manage.

To use certain parts of the Services, including placing orders, you may be asked to provide information such as your email address, billing information, payment details, and shipping address. You represent and warrant that all information you provide is true, current, and complete, and that you have the right to provide it.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS

We make every effort to display our products and designs as accurately as possible. However, colors and appearance may vary due to screen settings, devices, and lighting.

We do not warrant that the appearance, quality, or fit of any product will meet your expectations or perfectly match the images on the website.

All product descriptions, designs, and prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product and to limit the quantities of any products or services that we offer to any person, geographic region, or jurisdiction.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. Rack & River Outdoors reserves the right to accept or decline your order at our discretion. Your order is accepted when we process your payment and send an order confirmation.

Please review your order carefully before submitting. Because many items are made to order, we may not be able to accommodate cancellation requests once an order has been processed.

If we do not accept, modify, or cancel an order, we will attempt to notify you using the email, billing address, or phone number provided at checkout.

Your purchases are subject to our Refund & Return Policy [LINK TO REFUND POLICY].

You represent and warrant that your purchases are for personal or household use and not for commercial resale or export.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be listed in your order confirmation.

Unless otherwise stated, listed prices do not include taxes, shipping, handling, customs, or import fees. These may be added at checkout based on your location.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store, including updated email, payment details, and billing/shipping addresses.

You represent and warrant that:

  1. The payment information you provide is true, correct, and complete.

  2. You are authorized to use the payment method.

  3. Charges incurred by you will be honored by your payment provider.

  4. You will pay all charges incurred at the posted prices, including shipping and applicable taxes.

SECTION 5 – SHIPPING AND DELIVERY

Production and shipping times are estimates and may vary.

We are not liable for shipping delays caused by carriers, customs, weather, peak seasons, or events beyond our control. Once we transfer the products to the carrier, title and risk of loss pass to you.

Please review your shipping address carefully at checkout. If an order is undeliverable due to an incorrect or incomplete address, additional shipping costs may apply for reshipment.

For more details, see our Shipping Policy [LINK TO SHIPPING POLICY].

SECTION 6 – INTELLECTUAL PROPERTY

All content and materials available through the Services—including text, graphics, logos, images, designs, product photos, and the arrangement of such content—are owned by Rack & River Outdoors, its affiliates, partners, or licensors and are protected by applicable copyright, trademark, and other intellectual property laws.

You may use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent, except for personal use consistent with these Terms.

“Rack & River Outdoors,” “Live the Pursuit,” our logos, product names, and designs are trademarks or service marks of Rack & River Outdoors. You may not use these without our prior written permission.

All other names, logos, product and service names, designs, and slogans are the trademarks of their respective owners.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools as part of the Services (for example, payment services, reviews widgets, or other integrations), which we neither control nor monitor.

You acknowledge and agree that we provide access to such tools “as is” and “as available,” without warranties, representations, or conditions of any kind and without endorsement. We are not liable for any issues arising from your use of these optional tools.

Any use of third-party tools is entirely at your own risk. You should review and approve the terms on which such tools are provided by their respective providers.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to websites, services, or content that are operated by third parties.

We are not responsible for examining or evaluating the content or accuracy of third-party websites, and we do not warrant or assume liability for any third-party materials, sites, products, or services.

If you access any third-party site or service, you do so at your own risk. Please review their policies and terms before engaging in any transaction.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Rack & River Outdoors is powered by Shopify, which enables us to provide the Services. However, all sales and purchases you make are directly with Rack & River Outdoors, not Shopify.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of your purchases from us, including any injury, damage, loss, or claims related to products or transactions. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your use of our store and your purchases from us.

SECTION 10 – PRIVACY POLICY

All personal information collected through the Services is subject to our Privacy Policy, which can be viewed here: [LINK TO PRIVACY POLICY].

Because our store is hosted by Shopify, some of your information is also processed by Shopify and its service providers to operate and improve the Services. For more information, review our Privacy Policy and Shopify’s policies.

By using the Services, you acknowledge that you have read and understand how your personal information is used and shared.

SECTION 11 – FEEDBACK & REVIEWS

If you submit, upload, post, or otherwise share any ideas, suggestions, reviews, photos, testimonials, or other content (collectively, “Feedback”), you grant us a worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, publish, display, and distribute such Feedback in any media, for any lawful purpose, including marketing and improvements to the Services.

You represent and warrant that:

  • You own or have the rights to your Feedback.

  • Your Feedback does not infringe any third-party rights.

  • Your Feedback complies with these Terms and applicable law.

We may, but are not obligated to, monitor, edit, or remove Feedback that we deem unlawful, offensive, defamatory, obscene, or otherwise objectionable.

You are solely responsible for any Feedback you submit and its accuracy.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

From time to time, there may be information on our website or in the Services that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Services is inaccurate at any time, including after you have submitted your order.

SECTION 13 – PROHIBITED USES

You may only use the Services for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Services for any unlawful, fraudulent, or malicious purpose.

  • Violate any applicable local, state, national, or international law.

  • Infringe our intellectual property rights or the rights of others.

  • Harass, abuse, insult, harm, defame, or intimidate others.

  • Submit false, misleading, or deceptive information.

  • Upload or transmit viruses or other malicious code.

  • Collect or track personal information about others without consent.

  • Use the Services to send spam, phishing, or other unsolicited messages.

  • Interfere with or circumvent the security features of the Services.

We reserve the right to suspend or terminate your access to the Services if we believe you have violated these Terms.

SECTION 14 – TERMINATION

We may terminate or suspend your access to the Services at any time, without notice, for any reason, including if we believe you have violated these Terms.

You remain liable for all amounts due up to and including the date of termination.

Sections that, by their nature, should survive termination (including Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, and others) will continue to apply.

SECTION 15 – DISCLAIMER OF WARRANTIES

Except as expressly stated by Rack & River Outdoors, the Services and all products offered through the Services are provided “as is” and “as available”, without any warranty of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

We do not warrant that the Services will be uninterrupted, timely, secure, or error-free.

Some jurisdictions do not allow limitations on implied warranties, so some of the above may not apply to you.

SECTION 16 – LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL RACK & RIVER OUTDOORS, OUR OWNERS, PARTNERS, OFFICERS, EMPLOYEES, CONTRACTORS, SERVICE PROVIDERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, OR REPLACEMENT COSTS, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES OR PRODUCTS SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow limitations of liability for certain damages, so some of these limitations may not apply to you.

SECTION 17 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Rack & River Outdoors and our affiliates, partners, officers, owners, employees, agents, and service providers from any claim or demand, including reasonable attorneys’ fees, arising out of:

  1. Your breach of these Terms.

  2. Your violation of any law or the rights of a third party.

  3. Your use of the Services or products purchased through the Services.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed. This does not affect the validity or enforceability of the remaining provisions.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

These Terms, together with our posted policies (including the Privacy Policy and Refund Policy), constitute the entire agreement between you and Rack & River Outdoors regarding the Services and supersede all prior agreements or understandings.

SECTION 20 – ASSIGNMENT

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms without notice.

SECTION 21 – GOVERNING LAW

These Terms of Service and any related disputes shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law principles.

You agree that any legal action or proceeding arising out of or relating to the Services shall be brought in the state or federal courts located in Virginia, and you consent to the jurisdiction of such courts.

SECTION 22 – HEADINGS

Section titles and headings in these Terms are for convenience only and do not affect their interpretation.

SECTION 23 – CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms at any time on this page.

We reserve the right, at our discretion, to update, change, or replace any part of these Terms by posting updates on our website. Material changes will be communicated as required by law. Your continued use of the Services after changes are posted constitutes acceptance of those changes.

SECTION 24 – CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

📧 support@rackandriveroutdoors.com

For formal correspondence, please contact us by email and we will provide appropriate mailing details if needed.