Shipping policy

📦 Rack & River Outdoors Shipping Policy

Last Updated: December 1, 2025

At Rack & River Outdoors, each item is currently made to order through trusted production partners. As a growing small brand, this allows us to offer high-quality gear without mass production. Our long-term goal is to hold inventory and ship directly from our own facility in the future — but for now, your gear is created fresh when you order.

🌍 Shipping Regions

We currently ship within the United States only.
(International shipping may be added in the future.)

⏱️ Processing & Production Times

  • Orders are typically sent to production within 2–3 business days after payment.

  • Because items are made to order, production times may vary slightly depending on the product and season (especially around holidays or peak seasons).

🚚 Estimated Delivery Times (After Production)

Once your order has been produced and handed off to the carrier, estimated delivery times are:

  • United States: typically 3–7 business days

  • Remote or rural areas: may take a few extra days

Please note: These are estimates, not guarantees. Weather, carrier delays, peak seasons, or other factors outside our control may extend delivery times.

You will receive a shipping confirmation email with tracking as soon as your order ships.

💵 Shipping Costs

  • Standard U.S. shipping rates are calculated at checkout based on your order and location.

  • We currently offer Free Shipping on all U.S. orders of $65 or more (before tax and after discounts).

📦 Split Shipments

To get your order to you as quickly as possible, different items in your order may be produced and shipped from different facilities.

Because of this:

  • Your order may arrive in multiple packages

  • Each package will have its own tracking number

You will not be charged extra shipping for split shipments.

❌ Wrong Address & Delivery Issues

Please review your shipping address carefully before placing your order.

  • If an incorrect or incomplete address is entered and the package is returned or undeliverable, reshipment costs may be the responsibility of the customer.

  • Once a package is marked “Delivered” by the carrier, responsibility transfers to the customer.

If your order shows as delivered but you don’t see it:

  1. Check with neighbors, household members, or your leasing office

  2. Check alternate doors or mail areas

  3. Allow 1–2 business days in case the carrier scans early

If it still has not arrived, reach out and we’ll help you review next steps.

📮 Lost or Delayed Packages

If your tracking has not updated for an extended period or appears stuck in transit:

We’ll work with the carrier to investigate and, where appropriate, help find a solution, which may include a replacement or other resolution depending on the situation.

🔁 Returns & Refunds

Because each item is made to order, we do not accept returns or exchanges for:

  • sizing

  • color preference

  • buyer’s remorse

If your item arrives damaged, defective, or incorrect:

We will either replace the item or issue a refund. In most cases, you do not need to send the item back.

👉 For full details, please see our Refund & Return Policy.

🙌 Our Promise

We’re guided by faith and driven by the outdoors — and that includes doing our best to make sure your gear arrives safely and ready for the field, the woods, or the water.

If you ever have questions about your order, reach out anytime at:
📧 support@rackandriveroutdoors.com