Contact information
Last Updated: December 1, 2025
We value every member of the Rack & River Outdoors community and want contacting us to be simple, clear, and stress-free. Whether you have a question about your order, need sizing guidance, or want to share a story from the woods or water, we’re here to help.
📧 How to Reach Us
Email: support@rackandriveroutdoors.com
This is the fastest and most reliable way to get support.
Response Time:
We aim to respond within 24–48 business hours (Monday–Friday).
Social Media:
You can message us on Instagram or TikTok @rack_river_outdoors, but please note that order-specific questions should always be sent by email so we can track and resolve them properly.
⏱️ Customer Support Hours
Our support team is available:
Monday – Friday: 9:00 AM – 5:00 PM EST
Saturday & Sunday: Closed
Emails received outside these hours will be answered the next business day.
🙌 What We Can Help With
We’re happy to assist with:
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Order status, tracking, and delivery questions
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Sizing guidance, materials, and care instructions
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Issues with defective, damaged, or incorrect items
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General questions about our brand, limited drops, and releases
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Account or website issues
For returns or replacements, please include your order number and photos of any issue so we can help quickly.
🔒 Secure Communication
To protect your privacy:
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Never send us credit card numbers, passwords, or sensitive personal information
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We will never ask you for login credentials or payment details outside of Shopify’s secure checkout
Your safety and security come first.
🏹 Our Promise
Rack & River Outdoors is built on faith, purpose, and integrity — and that extends to how we treat our customers. Every message matters to us, and our goal is to make your experience smooth, honest, and helpful from start to finish.
If you ever need anything, just reach out. We’re here for you.