Refund policy
At Rack & River Outdoors, every item is currently made to order. As a growing small brand, this allows us to offer high-quality apparel without mass production. Our long-term goal is to move into bulk inventory and ship directly from our own facility — but for now, each piece is created fresh when you place your order.
Because of this, we are unable to accept returns or exchanges for sizing issues, color changes, or buyer’s remorse.
To help avoid sizing problems, please review the size chart on each product page before ordering.
Defective, Damaged, or Incorrect Items
We stand behind the quality of every product. If your order arrives:
• damaged
• misprinted
• incorrect
Contact us within 30 days with photos and your order number.
We will send a free replacement or issue a refund — you do not need to return the item.
Lost Packages & Shipping Issues
If your package is lost in transit (never delivered), we’ll work with the carrier and provide a solution, which may include a replacement or refund.
If the package is returned or undeliverable due to an incorrect address entered at checkout, additional shipping fees may apply for reshipment. We will still help you resolve it.
Non-Returnable Items
Because we produce items on demand:
• Returns for sizing or preference cannot be accepted
• Exchanges are not offered
• Limited drops and made-to-order items are final sale
• Items sent back without approval will not be processed
Refund Timing
If your refund is approved, it will be sent to your original payment method within 10 business days.
Your bank may take extra time to post the refund.
If more than 15 business days pass after approval, contact us at support@rackandriveroutdoors.com.
We’re Here to Help
We aim to serve every customer with honesty and care.
If you have questions or need support, reach out to:
support@rackandriveroutdoors.com